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FAQ

Can you tell me more about your production methods?

Purity is our goal, not only in the beans we source but in the methods we use to create our bars. First, we control the production process by making all of our chocolate in small batches. Our cocoa beans are then hand sorted with minimal processing and roasting to ensure that the maximum amount of nutrients stay within the bean. There are no artificial colors, flavors, or preservatives used anywhere in the process; nor are there any highly processed sugars. Instead, we use coconut sugar, which is not just healthier for you and the environment, but also complements the taste of the cocoa beans we use. Even our cooking materials are purer than most kitchens. We avoid BPA-ridden plastic wherever possible and use as many stainless steel as we can. The result is a chocolate bar that is delicious and healthy, and as close to the pure taste of the original cocoa as possible.

What does “ethically sourced” cocoa mean?

We believe in bettering the planet, which is why we are committed to dealing directly with the farms from which we get our cocoa. That “Direct Trade” approach ensures they are getting a good and fair price for their cocoa, which in turn translates to better living conditions and stronger communities for the farmers. It also ensures that we are getting consistently virgin ingredients for our bars, making them the best possible chocolate you can buy.

Where do I find information on the source of the cocoa in my bar?

You can find more information about the origin of the cocoa on this website and on the back of the bar’s packaging.

What does Direct Trade mean? What’s the difference between that and Fair Trade?

Pioneered by Taza Chocolate and Askinosie Chocolate, “Direct Trade” means that ingredients (in this case, cocoa beans) are purchased directly from farmers. We visit the farms in person to see first hand how they grow and process cacao. We also offer suggestions for improving that process, which often translates to superior cacao. Makers who use the Direct Trade model develop long-standing relationships with farmers and pay much more than the industry standard price directly to them in order to improve their standard of living and build stronger communities.

“Fair Trade”, on the other hand, is a certification system designed to provide additional income to farmers. Fair Trade guarantees a base price for certified cocoa beans that is supposed to be higher than the “normal” farm price and is designed to provide farmers with a bonus for community programs like healthcare and education. Many bean-to-bar makers feel that there are too many loopholes and middlemen with this third-party certification system and that farmers often do not receive the extra money they were guaranteed. These unfair practices lead to the creation of the “Direct Trade” system.

When will my online order arrive?

We always try to ship the order by the next business day with USPS 2-day priority shipping. We only ship orders on Monday through Wednesday, so your delicious chocolate won’t sit in a shipping facility over the weekend.

What is the best way to store my chocolate?

Chocolate is very sensitive to changes in heat, humidity, and light. Try to store chocolate in a cool, dry place between 65º - 70º F, ideally with with a humidity level between 45%- 55%. Do not refrigerate chocolate, as it will cause condensation and bloom. If these are not good options, you can always just sit down and enjoy it!

Why do you use coconut sugar?

Rather than processed cane sugar, we use organic coconut sugar to bring out the many flavors in our cocoa beans. Why? Because organic coconut sugar is not only better for your body, it is better for the earth.Our coconut sugar is devoid of chemicals, additives and harmful pesticides and possesses a low Glycemic index when compared to honey, cane sugar, maple syrup and other sweeteners. In addition, coconut produces an average of 50-75% more sugar per acre than cane sugar, making it an environmentally friendly alternative to processed sugar.

Are your products gluten free?

Yes. We don’t use any ingredients that contain gluten, nor do we use gluten anywhere else in our facility. We even go so far as to make certain that none of the machinery in our kitchen has ever been used to produce any product containing gluten.

Are you products soy free?

Yes. Like gluten, soy is an allergen and is thus avoided. We don’t use any ingredients that contain soy, nor do we use soy anywhere else in our facility. We even go so far as to make certain that none of the machinery in our kitchen has ever been used to produce any product containing soy.

Are your chocolates Vegan?

Yes, no dairy ingredients are ever in our chocolates, nor are any dairy products ever used in our facility.

Are your products nut free?

We do not use any nut products in our production, nor has any of the commercial machinery in our kitchen been used with nut products. However we have some test equipment that has been in contact with nuts in the past. None of these machines are being used to produce commercially available chocolate however. Additionally our only other ingredient besides cocoa in our chocolate is Coconut Sugar which is considered a tree nut. While allergic reactions to coconut have been documented, most people who are allergic to tree nuts can safely eat coconut.

Are all your products organic?

We only use organic coconut sugar as a second ingredient in all our chocolate. Gaining and maintaining organic certification can be a large financial burden especially for smaller farms and co-ops. The cocoa beans we source sometimes have certification but they all farm with organic farming practices in mind.